Rihan Perfumes Return and Refund Policy
At Rihan Perfumes, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer returns and refunds subject to the following conditions:
1. Returns:
- You may return eligible products within 14 days from the date of delivery for a refund or exchange.
- To be eligible for a return, the product must be unused, unopened, and in its original packaging with all tags and seals intact.
- Certain items such as opened or used products, gift cards, and clearance items are not eligible for return.
2. Refunds:
- Once your return is received and inspected, we will process your refund to the original method of payment within 5-7 business days.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
3. Exchanges:
- If you would like to exchange a product for a different size, color, or scent, please contact us to arrange the exchange. Additional shipping fees may apply.
4. Return Process:
- To initiate a return, please contact our customer support team at sales@rihanperfumes.com with your order number and reason for return.
- Our team will provide you with a return authorization and instructions on how to return the product.
- Please ensure the product is securely packaged to prevent damage during transit.
5. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
6. Return Shipping:
- You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping method and retaining proof of postage for your records.
7. Damaged Returns:
- We reserve the right to refuse returns if the product is damaged due to misuse, negligence, or inadequate packaging.
8. Exceptions:
- Our return policy may vary for certain products or promotions. Any exceptions will be clearly stated at the time of purchase.
9. Contact Us:
- If you have any questions or concerns about our return and refund policy, please contact us at returns@rihanperfumes.com.
By making a purchase on our website, you agree to abide by the terms of this Return and Refund Policy. Thank you for shopping at Rihan Perfumes.